Issues with City of Johannesburg service delivery?


The Office of the Joburg Ombudsman is an independent and impartial facilitator that ensures all complaints of alleged maladministration and human rights violations lodged against the City of Johannesburg are resolved through a fair investigative process. However, the Joburg Ombudsman will only act if the dispute or complaint remains unresolved after the complainant has exhausted all the official channels prescribed by the City of Johannesburg. The Ombudsman may investigate any alleged act or omission or any attempt by an employee serving in the municipality or municipal entity which constitutes:

(a) Any contravention of item 2, 4(1)(a) or (b); 5, 6(1), 7, 8,9 or 12 of the Code of Conduct for Municipal Staff Members contained in Schedule 2 to the Municipal Systems Act;
(b) Any failure to comply with the provisions of section 5(1)(b), (c), (f) or (g) of the Municipal Systems Act;
(c) Any maladministration in the affairs of the municipality to the prejudice of a member of the public;
(d) Any abuse or unjustifiable exercise of power, whether such power is held under a delegation or in terms of any law;
(e) Any unfair, capricious or discourteous conduct;
(f) Any improper conduct in the affairs of the municipality which directly or indirectly prejudices a member of the public; and
(g) Any other act or omission by an employee performing a public function which results in the unlawful or improper prejudice to a member of the public.
(e) Any investigation relating to the internal or external audit of the Council’s financial affairs;
(f) Any complaint which is vexatious or frivolous;
(g) Where the complainant has not exhausted all internal remedies available unless the Ombudsman considers that the refusal to act would result in an injustice to the complainant; and
(h) Any alleged irregular conduct of a councillor.
All complaints submitted to the Office of the Ombudsman must be in writing. Telephonic submissions made to the Office will be captured in writing to enable the office to properly record the submission.

You must complete a complaint form which is available on their website or contact the Office of the Joburg Ombudsman Helpdesk on 010 288 2802 or send a WhatsApp to 081 365 0225 or an e-mail to to get a complaint form. Once the complaint form is completed, it can be sent to us via e-mail, post or walk-in to our head office or regional offices of the City of Johannesburg.

Residents and businesses can contact the Office of the Ombudsman by calling 087 980 0058 or 0102882800, email at Website: or by visiting the office at Wilds View 2, Isle of Houghton, 36 Boundary Road, Houghton Estate. The office is open Monday to Friday from 8am to 5pm. It is closed on weekends and public holidays.​

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